Fin

Fin is an AI customer agent from the company formerly called Intercom, which Salesforce acquired in September 2026. It answers and resolves customer requests using a company's policies, help content, brand guidelines and configured multi-step procedures such as account updates and refunds, and it works with the Intercom helpdesk as well as Salesforce, Zendesk, HubSpot, Freshdesk and other helpdesks. It runs on chat, email, voice, Slack and social channels, and hands conversations to a human team with the context kept. Fin is charged per outcome, meaning a conversation it resolves or a workflow it completes, with a minimum of 50 outcomes a month when used with an existing helpdesk.