Sana Concierge
Resolves employee HR and IT requests in Workday and hands complex cases to a specialist.
Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.
What it does
Sana Concierge is an HR and IT service agent in Workday that takes employee requests in natural language, such as onboarding, offboarding, leave and payroll questions, password resets and application access. It applies company policies and permissions, takes authorised action across Workday and connected systems, and passes cases that need judgement or approval to a specialist with the history and suggested next steps. It is available to early adopter customers, with general availability expected in the first quarter of 2027.
- Type
- Software product
- Pricing
- Pricing not published
- Setup
- Needs configuration
- Access
- Web app
- Human review
- Review is optional
- Integrations
- Workday Help, Workday Case Agent
- Vendor
- Workday
- Website
- newsroom.workday.comChecked 19 October 2026
- Listed
- 19 October 2026
You provide
- Employee HR and IT requests in natural language
- Company policies and permissions
You receive
- Completed actions such as a processed leave request or a password reset
- Case handoffs with history and suggested next steps
- Suggested help articles and automations
How the work runs
- 01
Takes the request in natural language
- 02
Applies policies and permissions
- 03
Acts across Workday and connected systems
- 04
Brings in a specialist when judgement or approval is needed
Before it is handed over
Review is optional. The work is accepted only when each of these is recorded.
- New articles and automations take effect only once approved
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