Amazon Connect agentic CX designer
No-code canvas in Amazon Connect for building voice and chat self-service agents with set business logic.
Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.
What it does
Agentic CX designer is a service within Amazon Connect Customer for building and running AI self-service experiences on voice and digital channels, such as order lookups, appointment scheduling, account support and troubleshooting. Teams design flows on a no-code canvas, mixing fixed steps for outcomes that must be exact, such as eligibility or approvals, with generative and agent nodes that call APIs, use knowledge bases and apply guardrails. Applications are tested, deployed to environments and monitored through transcripts and analytics, and conversations can escalate to human agents in the contact center. It became generally available on 2 September 2026 in nine AWS regions. AWS does not state pricing on the announcement.
- Type
- Software product
- Pricing
- Pricing not published
- Setup
- Needs configuration
- Access
- Web app
- Human review
- Runs without review
- Integrations
- Amazon Connect
- Vendor
- Amazon Web Services
- Website
- docs.aws.amazon.comChecked 19 October 2026
- Listed
- 19 October 2026
You provide
- Conversation flows designed on a canvas
- Business logic and guardrails
- Knowledge bases
- API and system integrations
- Customer messages and calls through Connect flows
You receive
- Deployed voice and chat self-service applications
- Completed customer tasks
- Handoffs to human agents
- Transcripts and analytics
How the work runs
- 01
Build flows, prompts and integrations on the canvas
- 02
Test routing, state and tools
- 03
Deploy a build to an environment
- 04
Run conversations from a Connect flow
- 05
Review transcripts and analytics to improve
Before it is handed over
Runs without review. The work is accepted only when each of these is recorded.
- Testing and debugging before deployment
- Guardrails on inputs and outputs
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