Alternatives to NiCE Cognigy
Other customer support agents, ordered by how many use cases, then industries, they share with NiCE Cognigy.
How we pick: no paid placement; facts come from vendor pages.
Side by side
Every cell comes from the listing; "Not published" means the vendor's pages did not state it when checked.
| Agent | Pricing model | Pricing from | Setup | Access | Human review | Open source | Integrations | Checked on |
|---|---|---|---|---|---|---|---|---|
| NiCE Cognigy | Not published | Not published | Needs configuration | Web app | Autonomous | No | 6 | 23 September 2026 |
| Ada | Not published | Not published | Needs configuration | Web app, API | Autonomous | No | Not published | 23 September 2026 |
| Agentforce Service AgentSalesforce | Usage-based | $2 per conversationChecked 19 October 2026 | Needs configuration | Web app | Autonomous | No | 3 | 19 October 2026 |
| Amazon Connect agentic CX designerAmazon Web Services | Not published | Not published | Needs configuration | Web app | Autonomous | No | 1 | 19 October 2026 |
| Crescendo | Not published | Not published | Needs configuration | Web app | Optional review | No | Not published | 23 September 2026 |
| Decagon | Not published | Not published | Needs configuration | Web app | Autonomous | No | Not published | 19 October 2026 |
| FinSalesforce | Usage-based | $0.99 per outcomeChecked 19 October 2026 | Needs configuration | Web app | Autonomous | No | 10 | 19 October 2026 |
| Forethought | Quote on request | Not published | Needs configuration | Web app, API, Slack | Autonomous | No | Not published | 23 September 2026 |
| Kustomer AI Agents | Quote on request | Not published | Needs configuration | Web app | Autonomous | No | 1 | 23 September 2026 |
| Lorikeet | Subscription | $2,100/moChecked 23 September 2026 | Needs configuration | Web app | Autonomous | No | 2 | 23 September 2026 |
| Parloa | Not published | Not published | Needs configuration | Web app | Autonomous | No | 12 | 23 September 2026 |