Decagon
Runs customer service agents on chat, voice and email from procedures written in plain language.
Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.
What it does
Decagon runs customer service agents for enterprises on chat, voice and email. Teams write the workflows the agent follows as Agent Operating Procedures in natural language, connect their tools, and the agent resolves customer requests and produces analytics on what it handled. Voice 3, released in October 2026, runs on a duplex architecture and a Decagon speech model and supports more than 70 languages, and Agent Modules extend the agent to journeys such as lead qualification, onboarding and collections. Watchtower provides ongoing quality assurance, Suggestions proposes knowledge updates, and pricing is not published.
- Type
- Software product
- Pricing
- Pricing not published
- Setup
- Needs configuration
- Access
- Web app
- Human review
- Runs without review
- Vendor
- Decagon
- Website
- decagon.aiChecked 19 October 2026
- Listed
- 23 September 2026Updated 19 October 2026
You provide
- Agent Operating Procedures in natural language
- Connected tools
- Inbound conversations on chat, voice and email
You receive
- Resolved customer conversations
- Analytics on handled conversations
- Suggested knowledge updates
How the work runs
- 01
Teams write procedures in natural language
- 02
The agent follows them on chat, voice and email
- 03
Watchtower reviews quality on an ongoing basis
Before it is handed over
Runs without review.
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